Insights
Practical notes on putting AI to work in real operations. No hype, just what to check and what to write down.
November 6, 2026
Where Your Customer Data Actually Lives (and Who Has to Tell Them When It Leaks)
The VinSolutions incident is a reminder that your customer data sits in vendor systems you don't control. Here is how to map it in an afternoon.
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When Should AI Hand the Customer to a Person? A 3-Trigger Checklist
AI can open every customer conversation. Here are the 3 moments it should step back, and how the person taking over should start.
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